On January 17 2019, HP announced an expansion of its ongoing worldwide voluntary recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018.
The potentially affected batteries may have been shipped with specific HP ProBook (64x G2 and G3, 65x G2 and G3, 4xx G4 (430, 440, 450, 455, and 470)), HP x360, HP ENVY M6, HP Pavilion x360, HP 11 Notebook Computers, and HP ZBook (17 G3, 17 G4, Studio G3) Mobile Workstations sold worldwide from December 2015 through April 2018.
HP urges customers to recheck all potentially affected products.
What to do:
Go to the HP Battery Recall website to check your battery. HP has released an update to the BIOS for customers whose batteries are affected by this recall program that will put the battery into “Battery Safety Mode”. If the validation indicates your battery is affected, discontinue use of the battery immediately by placing it in Battery Safety Mode. Many of these batteries are internal to the system which means they are not customer replaceable. You should not attempt to remove the battery. HP will provide replacement battery services for each battery that is verified as affected by this recall at no cost.
Note: Once the battery is put into Safety Mode, you may continue to use your notebook or mobile workstation by connecting to an HP power adaptor.
If you have questions on this program, please go to www.hp.com/go/batteryprogram2018 and select Contact Us.
We apologize for any inconvenience this may have caused you.